When I’m networking, people often ask me why I talk so much about effective branding rather than just marketing.Typically three questions follow:
Contrary to first thoughts, Branding is more than the graphic in a logo. Indeed, we often consider young businesses as successful, and their brands as desirable, before they have a pretty logo! And a logo is meaningless until the brand is clear in the heart and mind of its owners and champions. A brand is what a company (or product or service) stands for, from two perspectives:
Branding deals with aligning those two views perfectly, in a consistent unique way that helps the organisation grow profitably and sustainably.
Effective branding is the art and science of Delivering a Desirable Differentiated Experience to your ideal customers, prospects, agents and staff. It is about driving how they KNOW the brand, LIVE it and LOVE it. To be effective, your branding must start with understanding and caring for your ideal customers and actors. Think of an iconic brand like Apple: Many of its customers are deeply attached to Apple, they are its champions, regardless of price, or competitor’s advances. Ask yourself:
"So what?" do you say? Well, you too can consistently tell a compelling brand story. And you too can deliver a brand experience with which your ideal market falls in love. Surely, that would help any business, yours or your clients'? Any strong brand shares four key elements with Apple:
Personally, I see Effective Branding as the result of a key strategic decision. For me, it is a mindset that you must convey in everything you do. Like it or not, you have a brand image: good or bad, weak or strong, it exists. Whatever your industry, market, business age and size, you have a brand! So your choice is simple: Be a passenger or be a driver.
Everyone’s behaviour in the business contributes to the brand experience and image. Indeed, your branding and your business culture link tightly. A good business strategy and plan integrate branding throughout.Effective branding is the cornerstone of good marketing. Your marketing strategy and plans bring together how you are going to build your brand(s) effectively. And your branding strategy gives you the checklist to assess your marketing options and tactical choices.Your sales team must understand how the brand works. Only then can they deliver the desired brand experience.Could you imagine a premium quality brand being truly successful if the sales people had their individual ideas of the brand? And if it did not deliver a premium customer service? Or if it downgraded the brand through reckless price-cutting? Of course not!
Could this be scenario faced by one of your clients?Contact Françoise now to book an obligation-free conversation about your brand or your client's.